Karla, a Bay Area food creator who posts as @itskarlabb, went to Kis Cafe in San Francisco’s Hayes Valley for a planned promotional collaboration. On July 23, 2025, she posted a tearful TikTok describing how the visit went wrong. The restaurant later announced it had cut ties with chef and co-owner Luke Sung, and Sung issued a public apology. San Francisco Chronicle reporting · ABC7’s report on the apology
What Karla said happened
Karla said she was preparing to film when Sung asked about her following. She had around 15,000 followers at the time. In her account, he questioned whether her audience justified the collaboration and suggested her viewers could not afford to dine there. She did not identify the restaurant or the chef in her original video. Viewers connected her description to Kis Cafe. Eater San Francisco · San Francisco Chronicle
How Kis Cafe and Sung responded
The remaining owners said Sung was no longer part of the business as a chef or co-owner. The restaurant apologized and initially announced a temporary closure. Sung later issued his own apology through the restaurant’s Instagram account. By July 29, Eater reported that Kis Cafe had closed permanently. ABC7 San Francisco · Sung’s apology as reported by the Chronicle · Eater’s closure report
The arrangement matters to the story. Karla had arrived for a collaboration that had already been arranged. Her account centered on how she was treated once she got there, while the restaurant’s announcement and Sung’s apology put their responses on the public record. Eater San Francisco